Illinois CNA State Practice Exam 2026 - Free CNA Practice Questions and Study Guide

When answering a phone call for a resident in the dining room, it is important to respect their privacy and confidentiality. By referring the daughter's questions to the nurse, you are not violating any privacy agreements and ensuring that the appropriate medical professional is providing accurate and detailed information to the family member. Providing all the details over the phone (option B), ignoring the questions (option C), or giving general information (option D) can potentially lead to misunderstandings or misinformation being passed along. It is important to let the nurse handle these types of inquiries to ensure the resident's privacy and wellbeing are maintained.