Illinois CNA State Practice Exam

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How do you promote effective communication in a healthcare setting?

  1. Provide lengthy explanations

  2. Ask open ended questions

  3. Use medical jargon

  4. Speak loudly and clearly

The correct answer is: Ask open ended questions

Effective communication in a healthcare setting is crucial for delivering proper care to patients. While providing lengthy explanations (option A) may seem thorough, it can also be overwhelming and confusing for patients. Using medical jargon (option C) is not recommended as it can be difficult for patients to understand. Additionally, speaking loudly and clearly (option D) may be beneficial for patients with hearing impairments, but it is not always necessary for effective communication. Asking open-ended questions, as suggested in option B, allows for patients to fully express their concerns and allows the healthcare provider to gather important information. This type of communication fosters a better understanding between patient and provider, leading to more effective care.

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