Illinois CNA State Practice Exam

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What should you do if a resident with dementia gets agitated and thinks he has lost his keys?

  1. Ignore him

  2. Scold him

  3. Tell him you will help find his keys

  4. Ask him to calm down

The correct answer is: Ignore him

Explanation It is not recommended to ignore the resident's agitation as it could further escalate the situation. Scolding the resident could also worsen the agitation and cause distress. Telling the resident you will help find his keys could potentially amplify his frustration if the keys are not found. Asking him to calm down may not be effective as the resident's agitation is most likely caused by a loss of memory and reasoning due to dementia. It is best to calmly redirect the resident's attention to a calming activity or try to distract him from his concern about the keys.

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